Laadpalen Ecotap

Support

Helpdesk

Our helpdesk is available 24/7 to solve the malfunction
of your charge point as soon as possible.
Please call:

TEL: +31 (0) 411 74 50 20

Faq

Frequently asked questions

To be able to use your charging point you must first activate it in 2 mandatory steps:

1. Create an account as a company or as an individual.
2. Call our Helpdesk to activate your chargepoint: +31 (0) 411 74 50 20
  1. Connect your charging plug with your charging point
  2. Connect your charging plug in the car
  3. Hold your pass over the scanning point of the relevant charging point.
  4. Wait until you hear a beep (within 3 seconds). If the light turns blue, the charging process starts.
  5. You can end the charging process by holding your pass over the scanning point again, waiting for the beep and then disconnecting the plug.

 

Status indication

  • Flashing Green: Standby
  • Blue: Charging
  • Flashing Red: Card unknown or cable not properly connected
  • Red: Charging Point not available/Malfunction
  • Green: Battery full

Here you can create an account as a company or as an individual.

If you already have an Ecotap account you can request a charging card/key through the contact form in your account. 
Enter your customer name, customer number and the number of cards / keys that you want to request.
The first 2 passes are free, thereafter they cost € 2 per item excl. VAT.
The price of a chargepoint  key is € 5.95 excl. VAT.
For shipping abroad we ask shipping costs.

Warranty Plus contract

Extend your warranty with 4 years with the Warranty Plus contract:

You can take out a Guarantee Plus contract with Ecotap per charge point for € 316.00.
The condition is that you conclude this contract within the first year of purchase.
The Guarantee Plus contract has a duration of 4 years.
If you want to be able to load carefree, we advise you to do this so that you have no additional costs

Installation manual Charge point Duo

Installation manual DC Wall charger

Charge points worldwide