Helpdesk
Our helpdesk is available 24/7 to solve the malfunction
of your charge point as soon as possible.
Please call:
Support
Faq
Frequently asked questions
To be able to use your charging point you must first activate it in 2 mandatory steps:
2. Call our Helpdesk to activate your chargepoint: +31 (0) 411 74 50 20
- Connect your charging plug with your charging point
- Connect your charging plug in the car
- Hold your pass over the scanning point of the relevant charging point.
- Wait until you hear a beep (within 3 seconds). If the light turns blue, the charging process starts.
- You can end the charging process by holding your pass over the scanning point again, waiting for the beep and then disconnecting the plug.
Status indication
- Flashing Green: Standby
- Blue: Charging
- Flashing Red: Card unknown or cable not properly connected
- Red: Charging Point not available/Malfunction
- Green: Battery full
Here you can create an account as a company or as an individual.
If you already have an Ecotap account you can request a charging card/key through the contact form in your account.
Enter your customer name, customer number and the number of cards / keys that you want to request.
The first 2 passes are free, thereafter they cost € 2 per item excl. VAT.
The price of a chargepoint key is € 5.95 excl. VAT.
For shipping abroad we ask shipping costs.
Warranty Plus contract
Extend your warranty with 4 years with the Warranty Plus contract:
You can take out a Guarantee Plus contract with Ecotap per charge point for € 316.00.
The condition is that you conclude this contract within the first year of purchase.
The Guarantee Plus contract has a duration of 4 years.
If you want to be able to load carefree, we advise you to do this so that you have no additional costs